Delivery - Assistive Technology

The Approved Supplier should deliver your Assistive Technology within 10 working days of them receiving a copy of your Entitlement Letter. This is subject to equipment availability, as well as your availability and preference.

They should deliver an hour either side of the agreed time slot

Delivery, setup and familiarisation will take place on the same day. This can last up to 1 ½ hours

Familiarisation with your Assistive Technology will take place on the same day as delivery. This will be a basic overview of both the standard and assistive hardware and software that you have received.

If any Assistive Technology Training has been recommended you should contact the provider specified on your DSA Entitlement Letter.

If the Assistive Technology Trainer is the same as the Assistive Technology Provider then an appointment slot(s) will be arranged for within 10 working days of you receiving your Assistive Technology.

If the Assistive Technology Trainer is different from your Assistive Technology Provider you will need to contact them yourself using the contact details on your Entitlement Letter or searching our 'Assistive Technology Trainers Directory'

An Assistive Technology Trainer will tutor you on how to use your Assistive hardware and software. This is normally limited to a maximum of 3 hours per day, but shorter sessions can be arranged.

If you have any queries regarding the delivery of your Assistive Technology or relating to your Assistive Technology Training, please contact the relevant approved supplier of the support.

You can find their contact details in our Approved Supplier Directory

(9:00am - 5:00pm Mon - Fri)

For information on support and maintenance, including whom to contact regarding faults, technical problems and insurance claims, see Insurance & Warranties